Jun. 16th, 2017

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Jun. 16th, 2017 11:07 am
lolotehe: Quote (Quote)
Working a helpdesk involves two essential skills: trouble shooting and customer service. We need to solve problems, but also make our callers feel good about reaching out to us. If you fix the issue but the caller has a terrible experience during the call, guess which part they’ll remember (and complain about later)?

With that in mind, there are several things we really don’t want to say on the phone when someone calls us asking for help.

It causes me physical pain that I had to write this. )

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